Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics.
How do you determine the condition of the devices?
Every device undergoes a rigorous 30-point inspection process by our certified technicians to ensure all hardware and software components are fully functional before being listed.
What is your return policy for pre-owned electronics?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, no questions asked.
Do the devices come with a warranty?
Yes, all electronics purchased through Gazelle include a standard 90-day limited warranty that covers any internal hardware defects or malfunctions.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, though expedited shipping options are available at checkout.
Are your phones unlocked and ready for use?
We sell both carrier-specific and factory-unlocked devices. Please check the product description for the specific lock status to ensure compatibility with your network provider.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.